Replacement and refunds
Last changed: 3 November 2026
Short version: if the key is dead or the build will not run on hardware from the requirements table, you get a replacement or your USDT back within 7 days. If you simply changed your mind, we still try to help but cannot promise it.
Covered
- ✓Key does not activate and support cannot fix it in 48 hours.
- ✓Build crashes before the main menu on hardware that matches the minimum table.
- ✓All three mirrors fail for 24 hours and the priority node is unavailable.
- ✓Duplicate payment for the same order.
Not covered
- ✕Hardware below the minimum table (GTX 10-series, 4 GB VRAM, HDD-only).
- ✕“It is not the official PC version” — it never claimed to be.
- ✕Antivirus quarantine: fixable by excluding the folder and not a defect.
- ✕Keys resold by third parties.
- ✕Refund requests after 7 days.
How to claim
- Write from the contact address used at checkout.
- Include the order ID and TXID.
- Include the launcher log (`VI-PC\logs\launcher.log`) and a DXDiag export.
- We answer within 24 hours, usually with a fix. If the fix fails, you choose replacement or refund.
Refunds go back to the sending address on the same network, minus the network fee (about $0.9 on TRC20). Median refund turnaround: 3 hours.